TERMS AND CONDITIONS OF SALE
You are reading the Terms and Conditions of Sale governing the use of this Website. The Customer is required to read them carefully before placing an Order.
Information about the Seller:
Company: LELLI KELLY LTD
Address: Unit 2 Bedford Mews, East Finchley, London N2 9DF, United Kingdom
VAT: GB332797871
The Seller operates an online shop (e-commerce) through the Website.
The Seller can be contacted by email at shop@lellikelly.co.uk or by telephone on +39 0583 4311 (available Monday to Friday, from 08:30 to 12:30 and from 14:00 to 18:00 CET).
The Seller is available, using the contact details above, to provide the Customer with any information, clarification or assistance relating to these Terms and Conditions of Sale.
These Terms and Conditions of Sale set out the general terms governing the contractual relationship between the Seller and the Customer and are established in accordance with the applicable laws governing international commerce.
1. Scope of Application and Definitions
1.1 These Terms and Conditions of Sale apply to all Orders placed by the Customer with the Seller through the Website and govern, form an integral part of, and are incorporated into all Contracts entered into between the Customer and the Seller. By placing and confirming an Order through the Website, the Customer acknowledges that they have read, understood and accepted these Terms and Conditions of Sale. These Terms and Conditions of Sale shall prevail over any other general terms and conditions whose application may be invoked in relation to one or more Contracts.
1.2 The following terms and definitions apply to these Terms and Conditions of Sale:
- “Business Customer” means any individual or legal entity placing an Order in the course of its trade, business, craft or profession.
- “Company” means Lelli Kelly Ltd, the authorised licensee of various trademarks and related intellectual property rights, including the “Lelli Kelly” trademark.
- “Consumer” means any individual placing an Order for purposes wholly or mainly outside their trade, business, craft or profession.
- “Contract” has the meaning given to it in Section 3 of these Terms and Conditions of Sale.
- “Customer” means, as applicable, either a Consumer or a Business Customer.
- “Order” has the meaning given to it in Section 3 of these Terms and Conditions of Sale.
- “Product” means any product available for purchase on the Website.
- “Seller” means the Company acting as the retailer selling its own branded products or third-party branded products to end consumers through the e-commerce section of the Website.
- “Website” means this website, developed by the Company at www.lellikelly.co.uk, including all language versions and sections, whether informational or e-commerce.
- “Working Days” means any day other than a Saturday, Sunday or public holiday in the United Kingdom.
2. Access to the Terms and Conditions of Sale
2.1 The Customer may view these Terms and Conditions of Sale, including the general contractual terms, on the Website. The Customer may also print or save a copy of this document using the functions available on their device and web browser.
2.2 The Customer may retain a copy of their Order by either saving the Order summary displayed on the final webpage before submitting the Order or by waiting for the Order confirmation email that the Seller will send to the email address provided by the Customer after the Order has been submitted. This confirmation email will include a summary of the Order details.
2.3 The details of each Order will be stored by the Seller on its own systems or on those of its selected service providers. However, for security reasons, the Customer will not have unrestricted access to such data. The Customer who has registered on the Website by creating a personal account through the online registration process will be able to access the secure area of the Website known as “My Account”. By logging into this area using their credentials (username and password), the Customer may view all Orders placed, as well as update and save their personal information and contact details. The Customer is responsible for keeping their login credentials confidential and must not disclose them to any third party. The Seller shall not be liable for the loss, misuse or unauthorised use of login credentials resulting from their loss by the Customer or access by third parties.
3. Formation of the Contract
3.1 Before placing an Order through the Website, the Customer must read these Terms and Conditions of Sale carefully.
3.2 These Contracts are concluded exclusively in the English language. To purchase one or more Products through the Website, the Customer must provide the information requested during the Order process that is necessary for the Seller to fulfil the Order. The Customer may select one or more Products for purchase by adding them to the virtual “Bag”, the contents of which may be reviewed at any time before submitting the Order. During the Checkout process, the Customer may submit the Order by clicking the “Place Order” button when paying by card, the “Pay with PayPal” button when paying via PayPal, or the “Pay in 3” button when using PayPal Pay Later. Before submitting the Order by clicking one of the above buttons, the Customer will have the opportunity to review the information entered and the selected Products in order to identify and correct any errors or inaccuracies. Any Order submitted in this manner shall constitute a contractual offer made by the Customer to the Seller. Following submission of the Order, the Seller will acknowledge receipt by sending an Order confirmation email to the email address provided by the Customer. If, due to technical issues or other unforeseen circumstances, the Customer does not receive the Order confirmation email, the Contract shall nevertheless be deemed concluded upon delivery of the Products covered by the Order. The Seller reserves the right to accept or reject any Order at its sole discretion. If an Order is not accepted, the Customer shall have no right to make any claim against the Seller.
3.3 If one or more Products included in an Order are unavailable, the Seller will notify the Customer as soon as reasonably practicable. In such circumstances, the Seller shall have no obligation to supply the unavailable Products and will refund any payment received in respect of those Products.
4. Prices and Delivery
4.1 All Product prices are inclusive of VAT. Prices do not include any additional taxes, customs duties or other charges that may apply in the country of delivery where this is outside the United Kingdom. Any such charges shall be borne by the Customer.
4.2 The Seller reserves the right to amend Product prices at any time and at its sole discretion. However, any price changes shall not affect Orders that have already been submitted by the Customer.
4.3 The Seller reserves the right, at its sole discretion, to offer discounts, seasonal sales and promotional campaigns. Any discounts, which may vary in percentage, shall apply only to selected Products and not necessarily to all Products available for purchase on the Website. Products excluded from such offers will be clearly identified, for example by means of a star displayed next to the Product name or by the absence of any discount indication.
4.4 The Seller also reserves the right, at its sole discretion, to offer free promotional Products when an Order reaches specified spending thresholds. Such offers and promotions shall apply on a per Order basis and not per Customer.
4.5 For information regarding delivery methods, delivery times and shipping charges, the Customer should refer to the “SHIPPING & DELIVERY” section of the Website.
4.6 For information regarding returns or exchanges of one or more Products included in an Order, the Customer should refer to the “RETURNS & REPLACEMENTS” section of the Website.
4.7 The Website is intended solely for deliveries within the United Kingdom. The Seller reserves the right, at its sole discretion, to accept or refuse Orders requesting delivery outside the United Kingdom.
5. Payment and Delivery
5.1 The Seller reserves the right to process the Order and arrange shipment of the Products only after receiving full payment of the Order from the Customer. The Customer shall pay the Seller the price of the Products ordered at the time the Order is submitted through the Website. During the Order process on the Website, the Seller may, at its sole discretion, offer different payment methods, including, by way of example but not limited to, payment by credit or debit card (Visa, Mastercard, American Express, etc.) or through the PayPal payment system. If the Seller does not accept an Order, any amount already paid by the Customer shall be refunded.
5.2 The Customer agrees to receive invoices in electronic format.
5.3 The Seller shall not be liable for any delays in shipment caused by events of force majeure or circumstances beyond its reasonable control, including, by way of example but not limited to, strikes, administrative measures, customs inspections, international transport issues, energy and/or raw material shortages or rationing, adverse weather conditions and/or natural disasters (including fires, storms, floods, or other similar events). If such force majeure events continue for a period exceeding 4 (four) weeks, both the Customer and the Seller shall have the right to terminate the Contract.
5.4 If an Order cannot be delivered due to reasons attributable to the Customer (including an incorrect and/or incomplete address, the recipient being consistently unavailable and unreachable, an incorrect telephone number, etc.) or if the Customer refuses delivery, any delivery costs and applicable customs charges shall be deducted from the refund due to the Customer.
5.5 In the event of termination of the Contract pursuant to this Section 5, the Customer shall not be entitled to any compensation or damages, without prejudice to the right to receive a refund of any amounts already paid.
6. Amendment of an Order
Once an Order has been shipped, it cannot be amended. If the Customer has ordered one or more incorrect Products, they must send an email to the Seller as soon as possible, indicating the Order reference number in the subject line and providing their first name, surname and the requested amendment in the body of the email (different model and/or size). The Seller will make reasonable efforts to accommodate the requested amendment before the Order is shipped.
7. Right to Cancel (pursuant to applicable consumer protection legislation)
7.1 The Customer has the right to cancel any Order without providing any reason and by means of any explicit statement communicated to the Seller, including by email.
7.2 The Customer may exercise the right to cancel the Contract without providing any reason. The right to cancel must be exercised within 14 (fourteen) days from the date on which the Customer acquires physical possession of the goods, or from the delivery date shown on the courier’s tracking system. The Customer must notify the Seller of their intention to exercise the right to cancel by sending a written communication via email to the Seller’s email address. The goods to be returned must be in substantially the same condition in which they were received, which is an essential requirement for exercising the Customer’s right to cancel. For full details and the applicable return procedure, the Customer must refer to the dedicated “RETURNS & REPLACEMENTS” section of the Website.
7.3 Under the retention of title arrangement, Products purchased by the Customer shall remain the exclusive property of the Seller until the Customer has paid the full purchase price of such Products.
8. Warranty for Product Defects and Non-Conformity and Additional Information
8.1 Purchases made by Consumers shall be subject to the applicable statutory consumer protection provisions, including, where applicable, the rights and remedies provided under UK consumer protection legislation, including the Consumer Rights Act 2015. Consumers shall therefore be entitled to the rights provided by applicable law, which must be exercised within the time limits established by such legislation.
8.2 If the Consumer identifies defects or non-conformities in a Product purchased under these Terms and Conditions of Sale, the Consumer may contact the Seller within 14 (fourteen) days from receipt of the goods, using the contact details and procedures indicated in these Terms and Conditions of Sale, and request the repair or replacement of the Product. The choice between repair and replacement shall remain at the Consumer’s discretion, unless the chosen remedy is objectively impossible or would impose disproportionate costs on the Seller compared with the value of the Product.
8.3 The Seller shall carry out the requested repair or replacement within a reasonable period after receiving the Consumer’s request. The Seller asks the Consumer to provide as much detail as possible regarding the nature of the defect or non-conformity identified and, where applicable, to provide a copy of the Order documentation or the Order number, together with any other information necessary to correctly identify the claim. If the Consumer does not receive any response within 5 (five) Working Days, the Seller invites the Consumer to follow up on the request. The Seller also recommends that the Consumer checks that emails sent by the Seller have not been blocked by spam filters or prevented from reaching their destination due to other technical issues affecting the Consumer’s email service.
8.4 Where the requested repair or replacement is impossible, disproportionately costly, or has not been completed within a reasonable period, the Consumer may be entitled to request a price reduction or to cancel the Contract, in accordance with applicable consumer protection legislation. In any event, cancellation of the Contract shall not be permitted in relation to minor defects.
8.5 For Products featuring lights in the sole or upper part and/or sound or musical effects, operation is controlled by a battery-powered device. The natural depletion of the battery does not affect the use of the Product. Battery life depends on the use of the Product. For this reason, the Customers is informed that, for certain Products, operation may be switched off using the dedicated button in order to extend battery life. This circumstance is disclosed to the Customer at the time of purchase and therefore shall not be considered a defect nor give rise to any warranty claim. The Consumer is advised not to wash these Products in a washing machine, as this may compromise the correct functioning of the electronic components. The Consumer is also informed that any complaints relating to malfunctions must be reported within 14 (fourteen) days from receipt of the Product or, in the case of purchases made through the Website, from the delivery date shown on the courier’s tracking system. Finally, the Consumer is informed that disposal of each individual component of the Product must comply with applicable local environmental laws and regulations.
8.6 It is expressly understood that Sections 8.1, 8.2, 8.3, 8.4 and 8.5 above shall not apply to defects identified in Products purchased by Business Customers. In relation to such Products, and subject to any mandatory legal provisions, the Seller provides no warranty.
9. Data Protection
The Seller reserves the right to retain the data relating to each Order and the Customer’s contact details in order to process and fulfil the Order correctly (including through disclosure to the relevant commercial partners involved). The storage and processing of such data shall be carried out in accordance with the Seller’s privacy notice available on the Website (PRIVACY POLICY).
10. Governing Law and Jurisdiction
These Terms and Conditions of Sale are drafted in the English language. These Terms and Conditions of Sale and the individual Contracts shall be governed by and construed in accordance with the laws of the United Kingdom. In the event of any dispute arising out of or in connection with the interpretation and/or performance of the Contract, the Parties shall first attempt to resolve the matter amicably and in good faith, with the aim of reaching a mutually satisfactory agreement within 60 (sixty) days from the date on which the dispute arises. If no agreement is reached, the Parties acknowledge that the Contract shall continue to be governed by the laws of the United Kingdom and that the courts of the United Kingdom shall have exclusive jurisdiction over any dispute arising out of or in connection with the Contract.
11. Amendments to the Terms and Conditions of Sale
Whenever these Terms and Conditions of Sale are amended, the Seller shall promptly publish the updated version on the Website. The amended and updated Terms and Conditions of Sale shall become an integral and binding part of any new Contracts from the date of the first Order submitted by the Customer following publication of the updated Terms and Conditions of Sale by the Seller. Orders submitted before such amendments shall continue to be governed by the previous version of the Terms and Conditions of Sale.
12. Severability Clause
If any present or future provision of these Terms and Conditions of Sale and/or any Contract is or becomes wholly or partially invalid, unlawful or unenforceable, or if any gap exists in the provisions of these Terms and Conditions of Sale and/or the Contract, the remaining provisions of these Terms and Conditions of Sale and the Contract shall remain valid and effective. The Seller and the Customer agree to negotiate in good faith to remedy any omission or replace any invalid, unlawful or unenforceable provision with a valid provision that achieves, as far as possible, the same purpose and preserves the economic and legal substance of the Contract.
13. Use
These Terms and Conditions of Sale constitute the intellectual property of the Seller and are protected by copyright. Their use, whether in whole or in part, by any third party for any purpose whatsoever is prohibited. Any infringement shall be subject to legal action.
Lelli Kelly Ltd, August 2026
